A Professional Nursing Corporation
Healthcare answers between visits
Your provider may have only had 15 minutes. An experienced, licensed registered nurse reviews your medical records and walks you through your diagnosis, medications, and next steps — in plain English, with time for every question you did not get to ask.
RN
Licensed nurse review
1:1
Secure video visits
Plain
English, not jargon
Leaving medical visits with unanswered questions?
You deserve to be heard, to ask all of your questions, and to truly understand your care.
When you leave a visit without the chance to ask questions or get clarification in plain English, your chance of the best health outcomes — for yourself or for a loved one — is diminished. Mālama Nurse Consultants gives you the time, and the opportunity, to comfortably ask every question you did not get to ask at your visit. All of your questions matter.
WHAT
The health issues and diagnoses — and what treatment your provider recommended.
HOW
How to follow through on advised treatment, and how to recognize when there may be a need for further medical evaluation.
WHY
The bigger picture: why your recommended plan of care matters.
Family & Caregivers
Family members and caregivers are welcome to join and ask their questions, too.
How It Works
From confusing chart notes to clear answers
A Personal Nurse Consultation is a one-on-one session built around your questions — not a rushed appointment.
Bring your records, bring your list of questions, and bring a family member or caregiver if you would like. We call it Mediclarification: understanding the what, how, and why of your medical journey.
Helpful to have ready:
- Visit summaries & chart notes
- Discharge instructions
- Your current medication list
- Your questions, written down
Book a free introductory call
A short, no-cost video call to see whether a consultation is right for you, go over fees, and set you up with your secure upload portal. You then schedule your full consultation.
Upload your records
Securely share your existing medical records, chart notes, and discharge instructions through our HIPAA-secure online portal.
Nurse review
An experienced, licensed registered nurse reviews your documents before your session.
Your video visit
Meet one-on-one by secure telemedicine video. Ask about your diagnosis, medications, next steps — anything you did not get to ask.
Questions to take back
Leave with clear answers and guidance on further questions to take back to your provider(s).
What We Do
Mediclarification
An opportunity to ask all of your healthcare questions and receive answers in language you understand.
- Your diagnosis, explained
- Your medications, explained
- Your next steps, explained
Demedify-ing
Explaining your healthcare without the complex medical jargon often spoken by healthcare providers.
- Medical terms in plain English
- Chart-note language decoded
- The what, how & why
Medical Record Review
A thorough review of your existing medical records, chart notes, and discharge instructions.
- Uploaded to a HIPAA-secure portal
- Reviewed by a licensed RN
- Discussed with you one-on-one
Questions for Your Provider
Guidance on further questions to take back to your provider(s), so your next visit counts.
- Prepare for your next visit
- Know what to ask
- Speak up for your care
Family & Caregiver Support
Family members and caregivers can join the session and get their own questions answered.
- Caring for a loved one
- A shared understanding
- Everyone on the same page
Secure Video Visits
One-on-one consultations by secure telemedicine video, from the comfort of home.
- No waiting room
- Unhurried time to ask
- 20-minute sessions
Free Introductory Call
Healthcare answers between visits.
Every client starts with a short, free introductory call. We’ll make sure a consultation is right for you, go over fees, and set you up with your secure upload portal. Then you’ll schedule your full one-on-one consultation.
Book Your Free Introductory Call
Answer three quick questions, pick a time that works for you, and tell us a little about yourself so Brigitta can prepare for your call.
Book a Free Introductory CallPlease don’t include medical details when booking — you’ll share records through our secure portal once you become a client.
Our Scope
What a consultation is
Patient education and record clarification.
One-on-one time
A secure video session to ask about your diagnosis, medications, and next steps.
Plain-English answers
Your healthcare explained without complex medical jargon.
A review of your existing records
Records, chart notes, and discharge instructions you upload to our HIPAA-secure portal.
Questions for your provider
Guidance on what to take back to your provider(s).
What it is not
We do not replace your healthcare provider.
A new diagnosis or second opinion
We help you understand the care you have already received.
New treatment recommendations
Decisions about medical treatment stay with your provider.
New interpretation of lab or imaging results
We don’t re-read or re-interpret test results.
Advice on new symptoms
Symptoms not yet discussed with your provider(s) should go to them first.
This service is patient education and record clarification only. For any new symptom or medical treatment decision, contact your physician. For urgent or emergent concerns, call 911.
Who We Are
Brigitta Tanzer, RN, MSN, FNP-C
Founder, Mālama Nurse Consultants
Brigitta has worked as a registered nurse since 2011 — and as a board-certified family nurse practitioner* since 2014 — in multiple states. In hospital and outpatient clinic settings, she has seen first-hand how the limited time allotted to most patient visits leads to frustration, dissatisfaction with healthcare experiences, and, most importantly, worse health outcomes.
Her focus in practice has always been patient education: giving patients, their families, and their caregivers a solid foundation of understanding on the journey to their best health.
mālama — to take care of, tend, attend, preserve, protect, maintain.
Born and raised in Hawaiʻi, Brigitta believes mālama expresses the core value of stewardship and responsibility that healthcare should have to its patients, their family members, and the community.
Frequently Asked Questions
Is this a second opinion?
No. We do not provide new diagnoses or second opinions. We help you understand the diagnoses and recommendations your providers have already given you.
Will you recommend treatment or change my medications?
No. We explain the treatment plan and medications your provider has already recommended, and help you prepare questions to take back to them. New treatment decisions belong with your provider.
Can you interpret my lab or imaging results?
We do not provide new interpretations of lab or imaging studies. We can help you understand what your provider has already told you about them — and what to ask next.
What if I have a new symptom?
Please contact your physician about any new symptom. For urgent or emergent concerns, call 911.
Can a family member or caregiver join?
Yes. Family members and caregivers are welcome to join the session and ask their own questions.
What records should I share?
Your existing medical records, chart notes, and discharge instructions. You will upload them to our HIPAA-secure online portal — please don’t send them by email or through the forms on this site.
How are consultations held?
One-on-one, by secure telemedicine video.
How much does a consultation cost?
We’ll go over fees and payment options with you when you first contact us, before anything is scheduled — so there are no surprises.
Still have a question?
Not sure whether a consultation is right for you? Reach out — we are happy to talk it through.
Contact UsContact
Contact Information
Questions about our services or whether a consultation is right for you? We’d love to hear from you.
Phone:
Consultations:
By secure telemedicine video
Serving clients located in California
For your privacy, please don’t include personal medical information in emails or voicemails.
Healthcare answers between visits.
Start with a free introductory call.
Book a Free Introductory Call